Exchanges & Refunds^
We are committed to making the best and most innovative performance cycling apparel on the market. Your money is valuable and our approach is to offer products that provide real benefits and a premium experience without leaving you broke!
As passionate cyclists, we are acutely aware that quality, comfort and performance are paramount. We invest considerable time, effort and capital into every aspect of our garments to ensure we deliver the best possible product to you. Our expertise is in Material Development, Design, Innovation and Technology. We don't make idle claims or sweeping statements– we have proven research and data to validate any performance claims we make.
Our website provides details of the technology and benefits integrated in our products. Our garments are designed with performance in mind and for a cycling position. We have also outlined the sizing and nature of fit of our garments and its "Fit for Purpose" intent. Having said this, our brand committment is to ensure you are satisfied with our products. Please read our Apparel Satsifaction Policy (ASP) below.
If your garment does not fit in the manner outlined on the website, or has a manufacturing fault, we will offer an immediate exchange for you. Prior to returning your garments, you should contact us at email@example.com such that we can understand the issue(s) and find a solution. All returned Goods must be in their original condition, unworn and with tags. We will return your new garment via courier post. Please still allow up 14 days to account for any delays in the postage system (especially for any international exchanges). We will notify you via email once your return has been processed. It is recommended that you keep a tracking number of your parcel when returning goods as we are not responsible for any lost or missing parcels that you have sent.Return address for exchanges:
elv^8 Performance Sports
PO Box 1133
Burleigh Heads, QLD 4220
As mentioned above, we are committed to ensuring you are truly satisfied with our products. We want you to be as passionate about our products as we are. If you are still not satisfied with your product(s), please contact us at firstname.lastname@example.org such that we can understand your concern(s) and find a solution. This is the elv^8 customer satisfaction promise.